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Microsoft CEO Balmer says company has to earn consumer trust after Sidekick data loss
News by Brian James Kirk on Wednesday October 21, 2009.
Microsoft CEO Steve Balmer says that the company will have to win back the trust of consumers after personal data stored for Sidekick owners was thought to be lost and was later recovered by the company, Network World reports. Balmer says that customers will look for extra assurance that a similar situation won't happen to Microsoft's other online services.
T-Mobile is currently offering detailed instructions on how to recover contact information that survived a widespread Microsoft/Danger server outage last week.
The companies involved first said that it was likely that all contacts, calendar entries, and photos would be forever lost in the data interruption, as we reported, but it was announced Sunday that most data would be recovered. [via mocoNews and Phone Scoop]
About the author
Brian James Kirk
Brian is a former news editor on MobileBurn.com that freelances in Philadelphia. You can follow him on Twitter as @BrianJamesKirk.
Shawn @ 9:25:35AM EDT on Thursday October 22, 2009
Hasn't Microsoft been trying, unsuccessfully, to earn back our trust over the years? When will they create products that are worth buying again?
minty @ 3:08:21PM EST on Monday December 21, 2009
i had a brown LX and once my address book froze and they didn't have anymore to replace mine with, i upgraded to a carbon and then didn't have any of my ringtones and talked to the sidekick rep and they said sorry, you're just gonna have to start fresh. i purchased about 6-8 songs! it's a bunch of bull crap!