News by Dan Seifert on Wednesday May 18, 2011.
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Sprint has had quite a turn-around in customer satisfaction in recent years, jumping from dead last in the American Customer Satisfaction Index among the four national carriers to sharing the top spot with perennial favorite Verizon Wireless. Both AT&T and T-Mobile have slipped in the rankings.
Sprint and Verizon Wireless were both rated a 72 in the ACSI survey. This is a large increase from the 56 that Sprint was rated only three years ago. Verizon has been steady with its rankings over the past few years. T-Mobile slipped from 73 to 70, and AT&T brings up the rear with a score of 66.
Ironically, the companies with the highest customer satisfaction scores are smaller carriers like TracFone, which operates a pre-paid business, and U.S. Cellular, a regional carrier in the mid-west. Both companies scored 77 in the ASCI survey. [via AP]
Dan is MobileBurn.com's Editor-in-Chief. Based in Poughkeepsie in New York, Dan can be found on Twitter as @DCSeifert.