News by Todd Haselton on Monday December 06, 2010.
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Consumer Reports recently rated AT&T as the worst wireless provider in the United States. Its figures found that AT&T's performance across 10 subcategories related to a reader score, service, and customer support, was worse than U.S. Cellular, Verizon Wireless, Sprint, and T-Mobile.
AT&T scored the worst in the Consumer Reports' reader score, as well as in value, voice, and data. It tied T-Mobile for its texting performance. Consumer Reports ranked AT&T lowest in Customer Support, and that category included phone, web, and email support. It also ranked staff knowledge lowest and AT&T scored a "worse" (the lowest rating) on whether or not the issue was resolved.
An AT&T spokesperson responded to Consumer Reports by saying "We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation's fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent - the equivalent of just one call in a thousand - of the industry leader" [via Slash Gear]
Todd is a senior editor at MobileBurn and works out of his home in New York City. He covers news for us and also writes reviews. You can follow him on Twitter at @RoboTodd