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Verizon Caught Lying Over Internet Speeds


News by Luke Jones on Monday May 04, 2015.

verizon news · carrier news · luke jones

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Verizon
Verizon

Verizon has been caught getting all economical with the truth when trying to convince customers to upgrade to more expensive services. Ok, we get it, that an internet provider, or just about any organization in the business of selling, would lie to get consumers to part with more cash is hardly shock of the century. However, it is both funny and interesting just how Big Red was caught in the act.

The biggest mobile carrier in the United States tried to convince one customer that it needed to upgrade from 50Mbps to 75Mbps in order to be able to stream Netflix optimally. The only problem for Verizon was that the customer it was trying to trick happened to be one of the country?s leading streaming experts, a bona fide authority on the business.

That was one Dan Rayburn, executive vice president at StreamingMedia.com and a principal analyst at Frost & Sullivan, who wrote the following in a blog:

Last week I contacted Verizon to discuss the renewal of my two-year FiOS Triple Play contract which already gives me 50Mbps up/down. Three different sales reps via the phone and one via an online chat all tried to convince me to upgrade to 75Mbps, with the false promise that it would give me better quality Netflix streaming, amongst other OTT streaming services. I was told that with 75Mbps I would get 'smoother video viewing' and 'better quality' with a higher tier service. Of course, this claim by Verizon is 100% false and they know it.

For the average consumer who doesn't know any better, or isn't technical, they could be paying for something they don't need and can't use. If they were going from DSL to FiOS, or from 5Mbps to 50Mbps, Verizon would be accurate in their quality claim. But when the average Netflix bitrate delivered via Verizon last month was 3.5Mbps, going from 50Mbps to 75Mbps has no impact on quality. When I made this point clear to the Verizon sales reps, their counter argument was that with multiple people in the household, the higher tiered service would be needed. Again, that's not true.
You can check out the full post at the source.

source: Streaming Media

 
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About the author

Luke Jones
Luke Jones is the Managing Editor at MobileBurn.com and is the person you need to speak to about the content on the site. Luke studied creative writing at degree level before carving out a reputation as a freelance tech writer. He settled here at MobileBurn, where he reviews devices and contributes to the news, as well as overseeing the site's content and direction.

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