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AT&T Fined for Customer Data Breach

News by Luke Jones on Thursday April 09, 2015.

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AT&T has been slapped with a $25 million fine by the FCC for breaching customer information to obtain unlock codes for mobile devices. During a six month period between November 2013 and April 2014, the second largest carrier in the United States used offshore centers to access and take customer information.

Centers outside the United States in Mexico, Colombia, and the Philippines breached customer data and accessed social security numbers and other data regarding accounts before selling it to third parties. More than 280,000 customers in the US had their records released in the process.

So far only AT&T are implicated, with the call centers in question likely only serving the company and no other carriers as well. AT&T says three employees in Mexico and 40 in the other locations accessed names, telephone numbers, and the last four digits of social security numbers. The company says the access may well have gone deeper than that in some cases.

The gleaned data was then passed on to third parties for a fee to obtain unlock codes for devices running AT&T's network. The trail was picked up by the FCC and the bureau started investigating in Mexico initially before finding other cases in Colombia and the Philippines. While AT&T was unaware of the break, the company is at fault because it is its responsibility to maintain Customer Proprietary Network Information (CPNI), hence the fine from the FCC.

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About the author

Luke Jones
Luke Jones is the Managing Editor at MobileBurn.com and is the person you need to speak to about the content on the site. Luke studied creative writing at degree level before carving out a reputation as a freelance tech writer. He settled here at MobileBurn, where he reviews devices and contributes to the news, as well as overseeing the site's content and direction.

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