News by Luke Jones on Friday November 21, 2014.
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Consumer Reports has conducted a new survey between 60,000 users of wireless carriers within in the United States, and it comes as no surprise to see that none of the big four take the top spot. It seems that consumers crave the simply things in life, good customer care, and of course to feel like they are getting a deal.Sprint's issues with customer satisfaction have been well reported, but the company either is not paying attention or is struggling to shake the monkey from its back. Either way, the Now Network was voted the worst US based carrier in terms of customer satisfaction, a shocking result for the third largest carrier in the country. Sprint's problems are compounded by the fact that Ting, a smaller carrier that is a Sprint MVNO and uses the same network was comfortably the highest rated wireless carrier in the nation. Ting managed to pull in satisfaction ratings in the 90s and is respected for both its service reliability and value for money. It really begs the question how can Ting get the highest rating for data service and Sprint (the network runner Ting uses) gets the worst score? It is certainly perception playing a part and Sprint is clearly struggling to shake off its reputation for poor service and customer care. The other of the big four carriers (Verizon, AT&T, and T-Mobile) all more or less matched other and tread a middle ground in terms of overall satisfaction. Verizon scored well for its text, voice, and web services, while 4G services were also commended. AT&T topped the scores for 4G reliability, while T-Mobile managed to lead the way in terms of value and solving customer problems. Consumer Cellular and Republic Wireless also came out of the survey well as the second and third highest rated carriers. Republic Wireless also runs on Sprint's network. source: Consumer Reports
Luke Jones is the Managing Editor at MobileBurn.com and is the person you need to speak to about the content on the site. Luke studied creative writing at degree level before carving out a reputation as a freelance tech writer. He settled here at MobileBurn, where he reviews devices and contributes to the news, as well as overseeing the site's content and direction.