News by Luke Jones on Thursday September 11, 2014.
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Google has been under pressure from several regulatory bodies around the world of late because of its attitude towards refunding apps and protecting consumers from unwanted purchases. The company is not alone as Amazon and Apple have also fallen for some hard criticism and the odd court case, but Google has done something about it today. The search giant and Android overseer has said that there is now a two hour window to get a refund on paid apps and games on the Google Play Store.The support section of the Google Play Store confirms the change is now official, giving consumers a short period of time if their pesky kids have just downloaded something they were not meant to. It should be noted that this change has actually been around for a while, but Google only officially unveiled it today. I applaud this move, but some of you may remember that the refund window used to be 24 hours when Google first entered the app game. The company then switched to just 15 minutes, and almost token gesture which merely rubbed consumers? faces in it. This bump back up to two hours is welcome, but sadly there is no movement on Google changing its policies for in-app purchases. Still, one battle at a time. You can check out the changed policy below: "Return paid apps & games After purchasing an app or game on Google Play, you can return it within two hours for a full refund. If the two-hour return period has passed, we recommend contacting the app developer directly. You can find an app developer's contact information listed on an app or game's detail page on Google Play. Return an app or game within two hours of purchase On your device Open the Google Play Store Google Play Store app. Touch the Google Play Store Play Store icon > My Apps. Select the app or game you'd like to return. Select Refund. If the two-hour refund window has not yet passed, Open and Refund buttons will be displayed. If a Refund button is not displayed, your purchase is not eligible for return. Follow the instructions to complete your refund and uninstall your app or game. After the two-hour return period has passed, an Uninstall button will appear instead of a Refund button. Selecting Uninstall will remove the application from your device, but you won't receive a refund. Note: You can't return an app or game more than once. If you're refunded for an app during the two-hour return period then decide to purchase it again, you can't receive a second refund for the app. On your computer (play.google.com) Visit Google Play using a web browser. Click the gear icon Settings > My Orders. Point to the app or game you'd like to return. Click the menu icon that appears. Select Report a problem, then select the refund option. Describe the reason for the refund, then click Submit." source: Google Support
Luke Jones is the Managing Editor at MobileBurn.com and is the person you need to speak to about the content on the site. Luke studied creative writing at degree level before carving out a reputation as a freelance tech writer. He settled here at MobileBurn, where he reviews devices and contributes to the news, as well as overseeing the site's content and direction.