Featured Mobileburn Video

Apple opens battery replacement program for the iPhone 5

News by Luke Jones on Friday August 22, 2014.

apple news · ios news · industry news · luke jones

Sponsored links, if any, appear in green.

The iPhone 5
The iPhone 5

Apple today revealed that some iPhone 5 units have been suffering battery issues of late, where the power pack "may suddenly experience shorter battery life or need to be charged more frequently." Cupertino's response has been rapid as the company has now opened up an iPhone 5 battery replacement program for those affected by the issue.

Apple says the problem devices were sold between September 12th 2012 (when the iPhone 5 was launched) and January 2013, but the company insists only a small number of iPhone units are experiencing the problem. A "small percentage" maybe, but certainly enough for Apple to take notice and open both a replacement program and a support website.

The support page features a tool that lets you put your iPhones serial number into Apple's system and check if your handset is affected. Cupertino has also opened a pretty extensive replacement program where people with faulty handsets can take them to Apple Retail Stores, Authorized Apple Service Providers, and via AppleCare. The program means those with affected devices can call into one of those places and have their battery replaced, and those with faulty iPhones who previously paid to have the battery changed will get a refund.

The replacement will be for the battery problem only and Apple has said it will not fix any other issues with your device, such as a cracked screen. The company warns users to turn of the Find My Phone feature, back up their data, and erase all contents and settings before bringing the iPhone 5 to a store. In that case, we would just restore it back to factory settings, which is what all you jailbreakers out there were thinking I am sure, you lot will have to see if that old ploy works.

Apple said the replacement program is starting today in China and the United States, but other countries will have their own programs starting from August 29th. If you have an affected iPhone 5, you will be able to take advantage of the battery replacement program up to March 1st 2015, and the program does not extend any warranty you may have remaining.

blog comments powered by Disqus

About the author

Luke Jones
Luke Jones is the Managing Editor at MobileBurn.com and is the person you need to speak to about the content on the site. Luke studied creative writing at degree level before carving out a reputation as a freelance tech writer. He settled here at MobileBurn, where he reviews devices and contributes to the news, as well as overseeing the site's content and direction.

Related Stories