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Apple acknowledges that iMessage messes up when users replace iPhone with Android


News by Andrew Kameka on Thursday May 22, 2014.

ios news · software news · andrew kameka

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Switching from an iPhone to an Android device can create problems and frustration when users attempt to communicate with their iPhone-owning friends. Apple has acknowledge that the often-reported complaint is a problem and promises that it's working on a fix.

iMessage, a feature of Apple iOS, recognizes when two iOS devices communicate with each other, so it routes the message through it's own channels rather than standard SMS. However, iMessage does a poor job of relinquishing that connection when a user switches to another operating system like Android. Phone numbers associated with an iPhone will continue to use iMessage rather than SMS, so Android converts never receive the message despite the iPhone-owning sender getting a delivered receipt for iMessage.

Apple has acknowledged the problem and confirmed that a recent issue with its server made restoring normal messaging functionality difficult. A statement sent to recode.net reads:

"We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update. For users still experiencing an issue, please contact AppleCare."

There are manual methods for switching from an iPhone to Android and turning iMessage off, but many users reported that problem persisted for them. Try to disable iMessage before switching to Android and then hope for the best.

source: recode.net

 
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Andrew Kameka
Andrew is based in Miami, Florida.

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