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Samsung promises to fix Galaxy Note 3 issue affecting third-party cases

News by Andrew Kameka on Tuesday January 28, 2014.

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Samsung Galaxy Note 3 official cases
Samsung Galaxy Note 3 official cases

Samsung has had a change of heart (or perhaps conscious) regarding the issue of third-party cases being negatively affected by the recent Galaxy Note 3 Android 4.4 KitKat update. Though Samsung originally claimed that there was no correlation between the Android 4.4 release and the sudden incompatibility of third-party S-View cases for the Galaxy Note 3, the company has pledged to issue another update that restores compatibility to unofficial cases.

Following the release of Android 4.4 to the Galaxy Note 3, several owners of cases made by companies other than Samsung reported that their accessories were no longer recognized by the phone, so the auto-power settings and notification features available in S-View ceased working. Samsung denied that Android 4.4 was the root of the problem, but it has since backtracked and issued the following statement to ArsTechnica:

We have currently identified a software compatibility issue with the Galaxy Note 3 update to Android 4.4 (KitKat) and select 3rd party accessories. A software update will be available shortly. We are committed to offering a diverse and reliable mobile experience for all customers, providing continued support and solutions for any issues that arise with product updates for both Samsung manufactured and third-party accessories.

As I originally suspected, the problem appeared to be an unintentional change in software that Samsung didn't seem to care to fix. A number of reports about the problem and a potentially unnecessary PR headache likely prompted the company to quickly respond and issue a fix.

source: Ars Technica

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Andrew Kameka
Andrew is based in Miami, Florida.

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