News by Andrew Kameka on Thursday July 04, 2013.
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Samsung has successfully sold tens of millions of Galaxy S smartphones in recent years, but the company's $5 million marketing ploy to release Jay-Z's Magna Carta album for free has not been as worry-free. Many Samsung Galaxy S III, Galaxy S 4, and Galaxy Note II users have attempted to download Magna Carta Holy Grail from Samsung's app of the same name, but they have seen nothing but errors instead. Frequent download pauses, connection errors, and missing songs have all been blamed for Galaxy owners' frustrated efforts.
Though server capacity issues are probably to blame for the paused downloads, connection errors and stuttering of the downloads are related to problems with the Magna Carta Holy Grail app. After I complained about being able stream but not download the app on my Galaxy S 4 or Galaxy Note II, a friend on Twitter recommended a simple switch that proved effective - clear all the app data.
Uninstalling and reinstalling Android apps can sometimes fix certain problems. In the case of the Magna Carta app, clearing the data suffices. If the Magna Carta app doesn't download correctly, follow these steps:
1. Launch the Settings app and go to the "More" tab
2. Select "Application manager" and go to "JAY Z Magna Carta" app
3. Tap "Clear data" (be sure to select "Clear data" and not "Clear cache")
4. Open the JAY Z app and the files should download successfully to the "Music" folder
Andrew is MobileBurn.com's managing editor. He is based in Miami, Florida.