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Microsoft "very surprised" by Google ending support for Exchange ActiveSync, urges users to switch to Outlook

News by Andrew Kameka on Monday December 17, 2012.

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Microsoft was "very surprised" to see Google's announcement that it will cease supporting synchronization with Exchange ActiveSync, a move the company says will force users to "degrade their mobile email experience" by using outdated protocols that are not as effective. Rather than dwell on the disappointment, Microsoft suggests that users simply switch to Outlook.com, the revamped email client that the company launched earlier this year.

Dharmesh Mehta, a senior director at Microsoft, has outlined three steps for Gmail users looking for continued push notifications on their mobile devices rather than rely on IMAP or POP3:

- Sign-up for an Outlook.com address and begin using Microsoft's email, calendar, and contacts management system.

- Forward Gmail correspondence to an Outlook.com address during a transition period or to ensure that contacts can still reach you on a mobile device.

- Link Gmail to Outlook.com to import contacts

The choice is easier said than done. For many users, Google's products represent an important and established lifeline for their daily activities. These users may have been using the same email address for years or rely on shared Google calendars for work or personal projects. Switching to Outlook may pose a challenge not everyone is prepared to face. Outlook and Exchange also create problems for some users on the desktop, so switching to improve mobile availability may not provide universal happiness either.

On the other hand, Google's decision to remove support for Sync and EAS for non-Google Apps users may force many to take those actions or give up on the ability to get push notifications or sync their content across mobile devices. Android and iOS users will not have that problem, but operating systems and email clients that that do not yet support CardDAV or CalDAV will see longer wait times and increased difficulty keeping user data up to date. Mehta believes now is as good a time as any for users to start the new year with a new service, but not everyone will agree with that notion.

source: Outlook, via: The Verge

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Andrew Kameka
Andrew is based in Miami, Florida.

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