News by Andrew Kameka on Thursday November 29, 2012.
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AT&T is once again the lowest-rated carrier in the United States, according to Consumer Reports. This is the third consecutive year in which AT&T has earned that dishonor; however, AT&T can actually be somewhat happy about its latest embarrassment.
Though AT&T ranked last among all major carriers - behind Verizon Wireless, Sprint, and T-Mobile in that order - the company had a highly rated 4G LTE network. AT&T and Verizon are the only carriers to have launched an LTE network of any significance, though Sprint has begun rolling out into a few markets, and T-Mobile plans to begin its rollout in 2013. Verizon has an older and more widespread LTE network, but it garnered more complaints than AT&T's. Fewer complaints are an encouraging sign that AT&T's new 4G network might finally correct the poor data and call quality issues that have dogged the company's reputation for several years.
While the future might be promising for AT&T, the present is not very kind to the carrier's standing with customers. In a survey of more than 63,000 mobile subscribers, AT&T ranked No. 4 for voice quality and customer service. Verizon ranked No. 1 for voice quality, data quality, and favorable experiences with customer service. Sprint and T-Mobile received average ratings and finished Nos. 2 and 3 among the major carriers.
Andrew is MobileBurn.com's managing editor. He is based in Miami, Florida.