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T-Mobile blames iPhone 5 for loss of another 492,000 customers

News by Andrew Kameka on Thursday November 08, 2012.

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T-Mobile has released its earnings for the third quarter of 2012, unsurprisingly reporting that it lost thousands more customers because of its inability to offer the Apple iPhone 5 on contract. T-Mobile reports that it lost 492,000 postpaid customers in the third quarter, an increase from the 389,000 reported during the same period last year. It was down slightly from the 557,000 customers lost in the second quarter of this year.

In its highlights for the quarter, T-Mobile notes that its contract customer losses increased year-over-year "due to the impact of the iPhone 5 launch." T-Mobile is the only major U.S. carrier that does not officially offer any Apple iPhone product, and the company has lost thousands of customers to AT&T, Sprint, Verizon, and a handful of smaller regional carriers that now offer the iPhone. T-Mobile has begun reallocating 1900MHz spectrum to improve its HSPA+ network and encouraged customers to bring unlocked iPhones to its network, but it's too early to determine if that strategy might help stop the bleeding of customers leaving the carrier.

T-Mobile had better news to report in its prepaid division, which had 365,000 net additions. The company had a total net addition of 160,000 customers and a contract churn rate of 2.3 percent. T-Mobile is investing in its HSPA+ and LTE networks in hopes of delivering a better competitor to larger rivals when it merges with MetroPCS next year.

source: T-Mobile

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Andrew Kameka
Andrew is based in Miami, Florida.

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