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Sprint says Carrier IQ is used for network and device performance analysis, nothing else

News by Dan Seifert on Thursday December 01, 2011.

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Sprint has finally revealed what it actually uses the Carrier ID software that is installed on most of its smartphones for. Denying that it can read messages or view photos and videos captured or sent by users, Sprint claims that it uses the data collected by Carrier ID to analyze and improve network performance.

In a public statement on the matter, Sprint said: "Carrier IQ provides information that allows Sprint, and other carriers that use it, to analyze our network performance and identify where we should be improving service. We also use the data to understand device performance so we can figure out when issues are occurring. We collect enough information to understand the customer experience with devices on our network and how to address any connection problems, but we do not and cannot look at the contents of messages, photos, videos, etc., using this tool. The information collected is not sold and we don't provide a direct feed of this data to anyone outside of Sprint.

"Sprint is well known for our serious commitment to respecting and protecting the privacy and security of each customer's personally identifiable information and other customer data. A key element of this involves communicating with our customers about our information privacy practices. The Sprint privacy policy makes it clear we collect information that includes how a device is functioning and how it is being used. Carrier IQ is an integral part of the Sprint service. Sprint uses Carrier IQ to help maintain our network performance."

This comes after Verizon Wireless and a number of phone manufacturers, including Nokia and RIM, stated that they do not use Carrier IQ on their smartphones or tablets. Carrier IQ has been in the news as of late thanks to the work of a security researcher that discovered the software has the ability to log almost every action on smartphones that it is installed on, including keystrokes and app activity. The software is reportedly on over 141 million smartphones across the world. [via The Verge]

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About the author

Dan Seifert
Dan is MobileBurn.com's Editor-in-Chief. Based in Poughkeepsie in New York, Dan can be found on Twitter as @DCSeifert.

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